I’ve used SeatGeek to snag tickets for games and concerts, and I feel it’s both safe and legit. The site offers secure payment options and a clear buyer guarantee—if something goes wrong, you get a refund or replacement. Prices and fees are shown upfront, so there are no nasty surprises at checkout. The mobile app is easy to use, with handy price alerts that helped me score a sweet deal. Customer support has been responsive when I had questions. All in all, SeatGeek gives me peace of mind when planning nights out—and I’d happily recommend it to friends.
SeatGeek is an American online marketplace that provides a platform for people to buy and sell tickets to live events. The company and its website were launched in 2009. It is currently headquartered in New York, United States. This piece of information can tell you that SeatGeek is legitimate. It’s part of why we’re bringing it here for you.
As you will find out soon, the SeatGeek website is visited by millions of people from different parts of the world, who are searching for tickets to some events they want to attend. Sellers use that opportunity to list their tickets and make it easier for ticket shoppers to find what they’re looking for.
So, you can visit SeatGeek as a shopper or a vendor. Put differently, you can buy and sell tickets at SeatGeek.
Anyway, let’s continue with this SeatGeek review because that’s how you can find out as much as possible about the marketplace.
If you’re searching for a place to buy tickets to live events, you should stay back and read this SeatGeek review.
Here, you are going to find out how to buy your tickets online and have them delivered to your email or physically to your house.
You are also going to find out how to sell tickets for an event you’re organizing or a spare ticket you want to give out.
Another crucial thing is you will discover whether SeatGeek is a scam or a legitimate place to buy and sell tickets.
So, stay with us until the end of this SeatGeek review because we have a lot of information about the marketplace you may need to know about.
How Does SeatGeek Work?
Since SeatGeek is a legitimate marketplace, it is open to both sellers and buyers of tickets. Even though it was launched in the United States, it offers its services to customers in other parts of the world. But then, you may not find a lot of events or tickets to buy if you’re not in the United States, Canada, or Mexico.
If you want to buy a ticket at SeatGeek, you will have to visit its website. When you get there, you should search for the tickets to the event you want to attend. You may find several tickets to the same event but it’s left for you to go for the one you like most. SeatGeek is never going to force you to pick a particular ticket. All the same, we are going to discuss more about buying a ticket at SeatGeek later.
So, after selecting a ticket at this marketplace, you will have to pay for it to secure its spot at the arena. If you pay for an e-ticket, SeatGeek will make sure it’s sent to your email address. But if it’s the physical ticket you paid for, you are going to receive it at home or at the address you provided while checking out and paying for the order.
Usually, you will receive your ticket within 48 hours before the event begins. If it doesn’t arrive before then, you should alert the SeatGeek support team. If the event is canceled, you will receive a refund. You’re going to find out more about the SeatGeek refund policy as we continue with this SeatGeek review.
Before we move over to the next section of this SeatGeek review, you need to know that SeatGeek is just a marketplace and not the vendor of any ticket you are going to find on its website. That being said, you need to know now that every ticket vendor has a policy and terms. You should bear this in mind while buying tickets at SeatGeek. That way, you can save yourself from losing your money in case of an unfavorable refund policy.
Subscription and Subscription Plans at SeatGeek
Currently, SeatGeek doesn’t have a subscription plan. It allows live event goers to open user accounts on its website but they don’t pay to open or maintain their accounts. So, if you like, you can quickly open an account with SeatGeek so it will be easier for you to buy or sell tickets there.
But if you don’t want to open an account with the company, it’s okay. SeatGeek will allow you to shop as a guest. However, you may not enjoy some of the benefits of having an account with the site if you prefer guest shopping.
Products You Can Buy at SeatGeek
As you already know, SeatGeek is a place to buy and sell tickets to live events. However, let’s use this section of the SeatGeek review to find out the types of events you can find and buy their tickets in the marketplace.
Sports
When you visit SeatGeek, you can buy tickets to different sporty live events. At the time of writing this SeatGeek review, the available tickets at the store include tickets to NBA, MLB, NCAA, and other events organized by some of your favorite clubs.
Music
If you want to buy a ticket to any concert, festival, or any other trending event, you should check if you can buy it at SeatGeek.
Shows
SeatGeek has tickets to a lot of shows. At the time of writing this SeatGeek review, you can buy tickets to family shows, Broadway shows, classical shows, and comedy shows at the marketplace.
How to Order a Ticket Item at SeatGeek
If you are wondering how to buy a ticket at SeatGeek, here is the process you are going to follow:
- First of all, visit the SeatGeek website. Alternatively, you can download its app.
- Create your user account. If you don’t want to have one yet, you can skip this step.
- Click on the type of event you want to attend.
- Select the specific event from the drop-down menu.
- Search through the listings of tickets until you find the one that suits your preferred sitting position, time, price, and any other thing you wish to consider before picking a ticket.
- Select the ticket you prefer the most to go to its order page. Read through the terms attached to the ticket to be sure you are okay with them. If you want to buy this ticket, you should go to the next step. If not, you should go back to look for more tickets.
- Click “Go to Checkout” to order the ticket.
- Provide your contact details (usually your email address and phone number), shipping address (if it’s a physical ticket), and payment details.
- Complete the process by signing out if you have an account.
How to Sell a Ticket at SeatGeek
It’s simple to sell a ticket at SeatGeek if you have any spare to give out. You can also visit SeatGeek if you have a ticket to resell or if you sell tickets for a living.
All the same, here is the procedure you should follow if you want to sell tickets at SeatGeek:
- Visit the SeatGeek website or download its app.
- Create your user account. This is compulsory for anybody who wants to sell tickets at SeatGeek.
- Upload the tickets you want to sell to your account.
- Click or tap the tab labeled “Tickets” on your dashboard.
- Click on the type of event you are selling its tickets
- Click, “Sell Tickets”.
- List your tickets by providing all the necessary information and terms.
- Click, “List Tickets” to add it to the list of tickets viewed by shoppers.
Payment Methods Accepted at SeatGeek
At the time of writing this SeatGeek review, you can only pay for tickets at SeatGeek with credit and debit cards. However, the company didn’t specify whether they accept every credit and debit card or if they accept only the popular ones. But they do say they only take payments made with American, Canadian, and Mexican credit and debit cards.
Another way you can pay for tickets at SeatGeek is with the SeatGeek promo code. Note that the promo code here simply means SeatGeek Credit.
Your SeatGeek Credit account can be funded through refunds and promos made by the company. You may need to open an account with SeatGeek so you can enjoy the benefits that come with this credit account.
Finally, you have to pay for tickets in US Dollars or Canadian Dollars. You have the option of switching your currency on the website’s homepage. But then, the usual default currency in the marketplace is USD.
If you use Affirm to pay for things, you can use it to buy tickets at SeatGeek. But you can only use this method for eligible tickets. You can tell if a ticket is eligible when there is an Affirm button as one of the payment options.
Shipping Methods and Policies at SeatGeek
Most of the tickets you are going to buy at SeatGeek are e-tickets. However, sometimes, you will buy a physical ticket on the platform. When that happens, SeatGeek will have to mail it to you.
At the time of writing this SeatGeek review, physical tickets are sent to buyers through UPS and FedEx. However, you are likely to receive the ticket within 48 hours to the event. If your ticket fails to arrive shortly before the event, contact SeatGeek to help you sort things out.
If you buy an e-ticket, SeatGeek will send it to your email. The ticket should be in your inbox at least 24 hours after purchase. If you don’t receive it by then, you should contact the SeatGeek support team.
SeatGeek Returns and Refund Policy
Remember that SeatGeek is a marketplace, where different vendors sell tickets to fans that want to attend live events. This is to say that the tickets you find on the platform are not sold by SeatGeek but by private vendors.
You need to remember that SeatGeek is a marketplace because that will make you remember to check through the refund and cancelation terms and conditions attached to any ticket you wish to buy.
All the same, at the time of writing this SeatGeek review, the following are the store’s cancellation and refund policies you may need to know:
- The sale of tickets is usually final. This means most of the tickets you will find at SeatGeek are non-refundable.
- If you choose not to attend an event, you can’t return the ticket for a refund.
- If you wish to return a ticket for a refund or an exchange, you will have to list it on the platform so you can sell it.
- If an event is canceled by the organizers, you will not receive a refund if the event is rescheduled.
- If an event is canceled and the organizer fails to reschedule, SeatGeek will refund you the money for the ticket.
Note that SeatGeek is going to refund you your money in either of two ways. One of them is by sending the money to the payment method you used to pay for your order. That is, if you paid for the ticket with a Visa card, for example, SeatGeek will pay your refund into your Visa account.
The second method is by paying the money into your store credit account. If this option is used to pay your refund, you can use the store credit to order another ticket.
Customer Support
You can contact the SeatGeek support team by phone calls. The support team will always be available to receive your calls if you reach out to them from 9 a.m. to 1 a.m. EST. They are available all days of the week. So, you can call them from Mondays to Sundays.
But then, you can only call the SeatGeek support team if you log in to your account. In fact, you will be able to call support after you have purchased a ticket. You will find the “Contact Us” button on your dashboard of the SeatGeek website or app. Remember, if you don’t have an active order, you won’t be able to contact SeatGeek via phone call.
You can also use the live chat option to seek help from SeatGeek. But then, if you decide to use this option, you will be attended to by the site’s support bot. But it will be there to answer some of the questions you have.
If you don’t want to use any of the options mentioned above, you can send an email to the support team. To do this, you’ll have to click the email button under the “Contact Support” option. When you do that, you will be directed to the website’s contact form. You should then fill out and submit the form. The SeatGeek support team will respond to your inquiry, complaint, or suggestion and deliver it to your email inbox.
You also need to visit the Frequently Asked Questions (FAQs) page of the SeatGeek website. When you do that, you are going to find out a lot of things about the company. For example, you are going to find out how to order a ticket at SeatGeek when you visit the FAQs page. If you want to discover how to sell a ticket at SeatGeek, you will find that information there too.
There are so many other things to discover when you go through the FAQs page of the SeatGeek website. You should visit this page before contacting the company’s support team because you may find the answers you’re looking for.
Is SeatGeek a Scam?
You may be wondering whether SeatGeek is a scam because you must have experienced or heard that a lot of online stores are not legit. But if you’re worried about being scammed here, you shouldn’t anymore because SeatGeek is legit.
If you can remember, we told you earlier that SeatGeek was launched in the United States. The thing here is that the company was also incorporated in the country. Since SeatGeek is registered with the government of the United States, you can rest assured that it’s legit. Of course, the government must have checked very well to sure the company isn’t a scam.
Another thing about SeatGeek is that it was launched in 2009. If SeatGeek is not legit, it wouldn’t have been operating up to date. As you know, aggrieved customers would have reported it and had it shut down. But since that’s not the case, you can tell that the marketplace is for real.
What Do People Say about SeatGeek?
We believe it will be good to know what people say about SeatGeek, especially since we want to make sure the company is not a scam. So we decided to hunt them down too.
While trying to confirm whether SeatGeek is legit or a scam, we decided to search for what customers say about the marketplace. It’s good to say we found a lot of independent SeatGeek reviews and they aren’t bad at all.
One of the places we found SeatGeek reviews we could trust was on Trustpilot. There, more than 8,000 reviewers came out to narrate their experiences with the marketplace and also rate it.
At the time of writing this SeatGeek review, the marketplace was rated 4.4 out of 5 points. With this, we are sure that most customers are happy with their experiences in the marketplace.
Let’s Wrap It Up
You can see from this SeatGeek review that it may be easier to find and buy tickets to your special events. You can also see that you can sell tickets at SeatGeek if you have spares to give out or if you want to resell yours. Since SeatGeek is legit, you won’t have to worry about being cheated when you buy a ticket on its platform.